Frequently asked questions
Is Alcove HIPAA compliant?
Alcove is built with strong technical controls for handling protected health information — see our Security page. Technical controls alone don't make a platform "HIPAA compliant", though — that also depends on organizational, contractual, and administrative controls on both sides, including a signed Business Associate Agreement.
Does the AI replace my clinical judgment?
No. AI drafts a structured note from a session; a clinician always has to review and approve it before it becomes part of the client's record. AI assists the clinician — it doesn't make clinical decisions.
Can I use my own AI provider?
Yes. By default your organization uses a shared AI provider, but you can connect your own API key from Settings so note generation is billed to your own account instead.
Can another practice see my clients?
No. Every organization's data is isolated at the database level — there is no way for one practice to access another's records.
What happens to a client's data if I delete their record?
Deletion respects your configured retention policy and any active legal hold — records that must be retained (or are under hold) aren't deleted outright. Your compliance dashboard shows what applies before you confirm a deletion.
I have another question
Reach out on our contact page.