Acceptable Use Policy

• Using the service for any unlawful purpose, or to violate any person's rights.
• Attempting to access another organization's data, or to bypass access controls.
• Probing, scanning, or testing the security of the service without prior written authorization.
• Scraping, reverse engineering, or reselling access to the service.
• Uploading malicious code or content.

Alcove's AI features are an aid to documentation, not a substitute for clinical judgment. A clinician must review and approve any AI-drafted note before it becomes part of a client's record, and remains responsible for the clinical decisions made in the course of care.

A practice is responsible for keeping staff credentials confidential, enabling multi-factor authentication where required, and promptly reporting any suspected unauthorized access.

We may suspend or terminate access for use that violates this policy, particularly where client data or the security of the service is put at risk.